When something breaks,
you ring us, not a queue.
Proactive monitoring, a real helpdesk and an engineer who knows your setup by name. Fixed monthly cost, no hourly billing and no surprises.
Most businesses don't need more IT.
They need it to stop getting in the way.
If any of the left-hand column sounds familiar, you’re paying for downtime whether it’s on an invoice or not.
Where you are now
- Nobody actually owns itThe most technical person in the office fixes things between doing their real job.
- Bills you can't predictHourly call-out rates mean the worse the problem, the bigger the invoice.
- You only find out when it failsNo monitoring, so a dying drive or a lapsed backup surfaces on the worst possible morning.
- Starters and leavers are a scrambleNew laptops set up in a rush; ex-staff accounts left open for months.
- Security is a hope, not a planAntivirus on some machines, patches when someone remembers, no idea if the backup restores.
Where ACS puts you
- A named team that knows youThe same engineers every time with no ticket bouncing between departments or offshore shifts.
- One fixed price per userFrom £20 per user per month. Unlimited support on Enhanced, so calling us is never a decision.
- We spot it before you doMonitoring on every machine flags failing drives, missed patches and failed backups automatically.
- Onboarding, handledA repeatable starter pack and a same-day offboarding process that actually closes accounts.
- Security as a standing jobPatching, endpoint protection, filtering and tested backups all handled by a capable team.
Everything a small IT department does.
Without hiring one.
Nine jobs that need doing whether or not anyone has time for them. On a support plan, they’re all ours.
Remote helpdesk
Phone, email or a secure remote session. 98% of issues are solved without anyone travelling anywhere.
On-site when needed
Some things need hands. Engineers cover Birmingham, Staffordshire and the wider Midlands.
Proactive monitoring
Agents on every machine watching disks, updates, backups and performance - alerts come to us, not you.
Endpoint security
Managed anti-virus, patching and web filtering, kept current across every device on your network.
Microsoft 365
Licensing, mailboxes, Teams and SharePoint all administered properly, with spam and domain-level filtering.
Backup & recovery
Endpoint and 365 backups that are checked, not assumed with a restore we've actually tested internally.
Starters & leavers
A repeatable onboarding pack, and offboarding that closes accounts an update to the asset register immediately.
Hardware & procurement
Asset register kept up to date, plus sourcing and setup of new kit at trade prices.
IT strategy reviews
A scheduled sit-down on what's ageing, what's costing you and what's worth doing next year.
Published targets,
not vague promises.
Every support plan carries a written SLA. These are the targets we hold ourselves to and beat
Measured to first human response, not an auto-reply.
Switching is
easier than staying put.
No downtime, no big-bang migration. Most businesses are fully onboarded within two weeks of saying yes.
Free IT audit
We walk your setup: machines, licences, backups, security. We then provide a quote based on your requirements.
- No charge
- No obligation
- Written findings
Fixed proposal
A per-user price, a written SLA, and a plain-English list of anything we'd fix first. One number, no hourly rates hiding behind it.
- Per-user pricing
- Written SLA
- Priorities agreed
Onboard around your day
Monitoring agents deployed, documentation built, accounts and backups verified. Most businesses are fully onboarded within two weeks, with no downtime.
- ~2 weeks
- Zero downtime
- Handover from your old provider
Support and review
Day-to-day helpdesk from your named team, with a business review twice a year (if required) to plan what's next.
- Named engineers
- Pro-active IT support
- Bi-annual reviews
Two plans.
Both priced per user.
No tie-in to a three-year contract, no hourly billing, no per-ticket charges. Scale up and down as your headcount changes.
Standard
For businesses who need straightforward IT support
- IT remote support
- Standard SLA (service level agreement)
- Proactive patch management
- Employee onboarding and offboarding
- Device support for hardware & software
- Printer troubleshooting & support
- Microsoft 365 support and administration*
- Endpoint anti-virus management
- Asset management
- Procurement of hardware
Enhanced
For businesses who need a little extra
- Everything in Standard, plus:
- Unlimited remote support
- Spam filtering at domain level
- Content and web filtering
- Endpoint backups
- Microsoft 365 backups
- Out of hours support
- Bi-annual business reviews
Not sure which fits? The free IT audit tells you.
From one person to
one hundred.
We support businesses across the Midlands, the common thread is wanting IT handled by people they can actually reach.
Professional services
Accountants, solicitors and consultancies where downtime is billable hours lost.
Medical & dental
Practices needing patient data handled properly and systems that simply have to be up.
Trades & logistics
Teams split between office, site and van, who need it all to work from anywhere.
Retail & hospitality
Multi-site operations where bookings and IT faults can't wait until Monday.
Before you get in touch.
How many users do we need to have?
There’s no minimum. We support businesses from just one user upwards. Pricing is per user, so a small team pays a small amount.
Are we tied into a long contract?
No. Support runs on a monthly rolling agreement with a 30-day notice period. We’d rather keep clients because they want to stay and most have been with us for years.
What happens if we're already with another provider?
We handle the transition. The free audit tells us what’s in place, we agree a switchover date, and onboarding happens around your working day so nothing stops.
Do you charge extra for on-site visits?
Site visits within our coverage area are included on both plans where the issue can’t be fixed remotely. Project work and installations are quoted separately and agreed in advance.
Does support cover out of hours?
The Enhanced plan includes out-of-hours support. On Standard, the helpdesk runs Monday to Saturday, 9am-8pm, and critical issues raised outside that are picked up first thing.
Do you handle our Microsoft 365 licensing too?
Yes, we can supply and administer licences covering all admin and backups. Licence costs sit outside the per-user support fee and vary by package.
What if we also need websites or repairs?
Same team, same number. We build and host websites and repair hardware in-house, which is why most clients end up using us for more than one thing.
Need a quote on IT support for your business?
Tell us what you need and we will come back with a fixed price and a realistic timescale – no obligation, and no sales chase afterwards.
Free audit · fixed per-user pricing · 30-day rolling agreement
