Get it clean
and keep it that way.
Pop-ups, browser hijacks, a machine that’s crawled to a halt, or something that’s clearly not meant to be there. We remove viruses, malware, spyware and adware, repair the damage they leave behind, and close the door they came in through.
On most machines
No wipe-and-reinstall by default
Or in the workshop
Partnered antivirus
Most people don't get a warning.
They get a feeling something's off.
Modern malware doesn’t announce itself with a skull on the screen. It hides, makes money quietly, and only becomes obvious once the machine can’t cope.
Speed
Everything has slowed to a crawl
The fan runs constantly, the machine takes minutes to boot, and simple tasks stall, because something else is using your processor for its own purposes.
Browser
Pop-ups and redirected searches
Adverts appearing over websites that never had them, a homepage you didn’t choose, or searches landing on a site you’ve never heard of.
Stability
Crashes and blue screens
Programs closing without warning, repeated blue screens, or Windows failing to start at all after a reboot.
Behaviour
Things happening on their own
Software you didn’t install, settings changing back, the mouse moving, or contacts telling you they’ve had odd emails from your address.
Defences
Your antivirus has been turned off
Protection disabled and refusing to re-enable, Windows Update switched off, or Task Manager blocked. That’s malware defending itself.
Extortion
A demand for payment
Files renamed and unopenable, a ransom note on the desktop, or a full-screen “call this number” warning. Disconnect from the network and ring us, don’t pay, and don’t call them.
Removal, repair,
and the reason it got in.
Deleting the file is the easy part. The job is making sure nothing is left behind to bring it back, and that the way in is closed.
Viruses & trojans
Classic infections that attach to files and spread. Removed from the running system and from the recovery points malware likes to hide in.
Spyware & keyloggers
Software recording what you type, capturing banking logins and passwords. The removal matters, but so does knowing what was exposed.
Adware & browser hijacks
Injected advertising, toolbars, forced search engines and extensions that reinstall themselves. Cleared from every browser profile on the machine.
Ransomware
Containment first, then assessment: what’s encrypted, what’s recoverable from versions or backup, and how it got in. We’ll be straight about what can and can’t be undone.
Cryptominers
Hidden software using your machine’s power to mine currency for someone else. Usually spotted as heat, noise and a machine that’s suddenly slow.
Email & account compromise
Where a mailbox is sending on your behalf. We stop the sending, reset access, check the forwarding rules attackers leave behind, and get MFA on.
Fake support & scam pop-ups
Full-screen warnings telling you to call a number. If someone has already been given remote access, we treat it as a full compromise and act accordingly.
Damage repair
Windows Update re-enabled, corrupted system files repaired, network settings restored, and the startup mess left behind cleared out.
Prevention afterwards
Licensed protection installed, updates switched back on, and ten minutes on how it got in, because the same door is usually the next way in too.
Cleaned properly,
not just scanned.
Anyone can run a scanner. The work is in what it misses, what it breaks, and what it leaves behind.
Stop it spreading first
Before anything else we take the machine off the network so nothing can reach shared drives, other computers or your backup. If accounts may be involved we get passwords changed and sessions revoked straight away, malware moves faster than a scan does.
- Isolated from the network
- Accounts secured
- Backup protected
Find everything, not just the obvious
We scan offline as well as in Windows, because malware that's running can hide from a scanner running alongside it. Startup entries, scheduled tasks, services, browser profiles and restore points all get checked, that's where the parts that rebuild themselves live.
- Offline scanning
- Persistence hunted
- All profiles checked
Clean it out and put it back together
Threats removed, then the damage repaired: system files restored, Windows Update and security settings re-enabled, network configuration fixed, and the startup clutter cleared. Your files and programs stay where they are, we don't reach for a reinstall unless it's genuinely the right call.
- Files kept
- Damage repaired
- Machine tested
Close the door it came through
Licensed antivirus installed and configured properly, updates on, and a straight conversation about the route in, an attachment, a download, a shared password. If it was a business machine we'll say honestly whether one clean-up is enough or whether the estate needs managing.
- Protection installed
- Passwords advised
- Route in explained
The infection is gone.
What did it take with it?
Removing the software is only half the job. If something was stealing credentials, the risk carries on long after the machine is clean, and this is the part cheap clean-ups skip entirely.
What a scan-and-go leaves behind
Saved passwords still exposed
Every password stored in the browser should be treated as known to somebody else. A scan doesn’t change one of them.
Mailbox rules left in place
Attackers routinely add a forwarding or delete rule to your mail so replies never reach you. It survives any amount of cleaning on the PC.
Security silently disabled
Updates off, protection off, restore points removed, so the machine looks fine and is wide open to the next one.
It comes back next week
One scheduled task or one browser profile missed and the whole thing reinstalls itself on the next reboot.
“We'll just reinstall Windows”
The lazy fix. It costs you your programs, your settings and often your files, and it still doesn’t address the stolen credentials.
What we do about it
A list of what to change
We tell you which accounts were reachable from that machine and the order to reset them in, email first, then banking, then everything reusing that password.
Mail account checked properly
Forwarding rules, sign-in history, connected apps and app passwords, the places compromise persists after the PC is clean.
MFA switched on
The single change that stops a stolen password becoming a stolen account. We’ll set it up with you rather than just recommending it.
Everything repaired, not reset
We fix Windows rather than flattening it. A reinstall is a last resort we discuss with you, never a default.
An honest word about next time
If it’s happened twice, one more clean-up isn’t the answer. We’ll tell you what actually changes the odds.
Stop paying for the clean-up.
One removal costs more than a year of protection. Our managed antivirus is licensed, installed, monitored and renewed by us, so it doesn’t quietly lapse or get switched off without anyone noticing.
- Partnered with ESET - the leading engine, licensed properly, at the price we buy it for.
- We watch the alerts - a real person sees the detection, not just a notification on a machine nobody's looking at.
- Renewals handled - no expired licence, no lapse, no annual scramble.
- Set up remotely, anywhere - installed and configured over remote support without a visit.
- Steps up to EDR and ITDR - when antivirus alone stops being enough for a growing business.
One clean machine
is not a security position.
Removal is what you need today. These are the four layers that mean you don’t need it again, and they’re worth understanding in order.
Something is already on the machine. It gets contained, removed, and the damage repaired, with your files kept.
Licensed, monitored, renewed. Catches the known threats automatically before anyone has to notice anything.
Watches for what a threat does rather than what it is, the layer that catches the things antivirus hasn't seen before.
Protects the logins themselves. Most business compromises now start with a stolen password, not an infected file.
Home users generally need the first two. Businesses handling client data should be looking at all four.
Fixed price for the clean-up.
Told before we start.
Most single machines are a same-day job. You’ll know the price up front, and if it turns out to be something bigger we’ll ring you rather than run up a bill.
Remote clean-up
Single machine, no visit
- We connect while you watch, no drop-off
- Full scan and removal of active threats
- Browsers cleaned and startup tidied
- Updates and protection re-enabled
- Advice on what to change afterwards
Quoted before we start · usually within the hour
Most popular
Full workshop clean
For machines that won’t behave
- Everything in the remote clean, plus:
- Offline scanning outside Windows
- Persistence, tasks and services checked
- System file and boot repair
- Health check and performance tidy-up
- Licensed antivirus installed and configured
- Written list of accounts to reset
Quoted before we start · usually same day
Business incident
More than one machine
- Containment across the network, not one PC
- Mailbox and account compromise checks
- Ransomware assessment and recovery options
- Out-of-hours work to keep you trading
- Written summary of what happened and why
- Move onto managed protection afterwards
Quoted per incident
If we find the machine is failing rather than infected, we'll stop and tell you before charging for a clean-up you don't need.
Clean today,
protected tomorrow.
The three services people most often pair with a removal, usually in this order.
Managed antivirus & security
Licensed ESET antivirus, EDR and identity protection, monitored by us with renewals handled, so nothing quietly lapses.
Data recovery
Where ransomware or a failed clean-up has taken your files with it, we’ll tell you honestly what’s recoverable.
Remote support
Most clean-ups start with a remote session, we connect, look, and often fix it while you make a cup of tea.
Common questions
Before you get in touch.
Will I lose my files?
Not as part of a normal removal, we clean the machine rather than wiping it, and your files, programs and settings stay put. If a machine is so badly damaged that a rebuild is genuinely the better option, we’ll tell you before doing anything and make sure your data is safe first.
How long does it take?
A straightforward remote clean-up is often a few hours. A workshop clean with offline scanning and repairs is usually same-day or next-day, depending on how much repair work Windows needs afterwards.
Can you do it remotely?
Usually yes, as long as the machine still boots and can get online. You’ll see everything we do on your own screen. If it won’t start or the infection blocks remote access, it needs to come in.
Should I change my passwords?
Yes, from a different, clean device, and after the machine is cleaned rather than before. We’ll give you a list in priority order: email first, because that’s how everything else gets reset, then banking, then anything sharing that password.
I've got a pop-up saying to call Microsoft. Is it real?
No. Microsoft never puts a phone number on a warning screen. Don’t call it, and don’t let anyone connect to your machine. If you already have, disconnect from the internet and ring us, we’ll treat it as a compromise and check what was reached.
I've been hit by ransomware. Can you decrypt it?
Often not, that’s the honest answer, and be wary of anyone who promises otherwise. What we do is contain it, work out exactly what’s affected, and look for recoverable copies in backups, versions and shadow copies. Disconnect the machine from the network and call us before doing anything else.
I already have antivirus. How did this happen?
Usually one of three reasons: the licence had expired, it had been switched off, or the threat arrived through a person rather than a file, a convincing email, a fake download, or a password reused somewhere that leaked. We’ll tell you which it was.
Do you cover Macs and phones?
Yes. Macs get far less malware than Windows but plenty of adware and browser hijacking, and phones tend to be scam apps and compromised accounts rather than viruses. Same approach: contain, clean, and check what was exposed.
Need a quote on Virus and Malicious Software Removal?
Describe what it’s doing and we’ll tell you whether it’s a quick remote session or a job for the workshop, usually within a couple of minutes on the phone. Fixed price before we start, your files kept, and honest advice about what to change afterwards.
Our Other Computer Services
Data Recovery
We offer fast, reliable data recovery services to retrieve lost or corrupted files from hard drives, SSDs, and other storage devices.
Computer Repairs and Upgrades
Whether your computer is running slow, experiencing hardware issues, or simply needs a performance boost, our Computer Repairs and Upgrades service is here to help.
Computer Maintenance
Our Computer Maintenance and Support services are designed to keep your systems operating at peak efficiency, minimising downtime and preventing costly issues before they arise.
Custom Built PCs
We build bespoke, high-performance PCs tailored precisely to your needs, whether for gaming, content creation, or business.